A woman who lives in northern California owns a Tesla X ($100K+) and had Tesla install solar panels on her roof. The roof subsequently leaked and damaged her ceiling to the point where it collapsed in one of the rooms of her house.
She's still wrangling with the company and her insurance company to try to get the repairs done, which costs "tens of thousands of dollars" in dummy land. Tesla didn't bend over backward to solve her problem to maintain its reputation, or merely to help out a customer. In fact, they didn't do a thing. That company is known for horrible customer service and for complete dysfunction when it comes to repairing issues with their products.
In spite of the horror stories involving that company, people are lining up to buy their products, and the company is one of the largest companies by market cap.
The USA is pretty broken overall. I think that woman's scenario is the way of the future. Corrupt, incompetent companies lording over incompetent boobs in a spiral of fraud. That's really the "neoliberal" system in a nutshell. People are too weak and incompetent to solve their own problems, so they turn to companies with big advertising budgets and access to wall street funny money to pretend to solve them. The companies are the mirror image of the people who they scam.
Back in the savings and loan crisis days, Bill Black coined the term "control fraud" to describe the way banks were looted by their owners and management. The whole country is like that right now. Across the board lack of competence breeds corruption. The people as a whole don't realize they're being robbed systematically.
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