Apparently, when you buy a Tesla, the company has you sign some kind of legal agreement that includes using "arbitration" to settle any dispute.
That explains why there are lots of reports of Tesla companies ending up in limbo when it comes to severe problems with their car. The company runs the arbitration system, so really, by signing up to it you forfeit legal protection.
It's part of a long term trend in the US of corporations taking over pretty much every aspect of life.
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